Legal
These Terms of Service govern your access to and use of the website located at https://www.whiteglow.lat and the services offered by Shaanxi WhiteGlow Trading Co., Ltd. By accessing the website or engaging our services, you agree to be bound by these Terms and by all applicable laws and regulations.
Please read these Terms carefully before using the website or purchasing any service. If you do not agree with any part of these Terms, you must not access the website or use our services. Your continued use of the website after any changes to these Terms will be treated as acceptance of the revised Terms.
These Terms form a legally binding agreement between you and the Company. The Company reserves the right to update these Terms at any time, and any changes will be posted on this page with a revised effective date. It is your responsibility to review these Terms periodically.
If you are using the website or our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to you in these Terms include that organization.
For the purpose of these Terms, the following definitions apply.
The Company provides computer systems design and related services within the Professional, Scientific and Technical Services sector. Our core service disciplines include systems architecture, network design, cloud migration, data engineering, security hardening and managed operations.
We work with clients to assess their current technology environment, design target architectures, integrate hardware and software components, migrate workloads to the cloud and operate systems over the long term. The specific scope of any engagement, including deliverables, milestones, timelines and fees, is set out in a written proposal or statement of work agreed between the parties before work begins.
The Company reserves the right to modify, suspend or discontinue any service, feature or part of the website at any time, with or without notice. We are not liable to you or to any third party for any modification, suspension or discontinuation of a service, except as expressly provided in a written agreement.
All services are provided in the English language unless otherwise agreed in writing. Where a service requires access to your systems, you agree to provide such access as is reasonably necessary for us to perform the work, and to ensure that you have the rights to grant that access.
The website is provided for your lawful, personal and non commercial use in connection with evaluating and engaging our services. You agree to use the website only for purposes that are lawful and in accordance with these Terms.
You agree not to use the website in any way that could damage, disable, overburden or impair the website, or that could interfere with any other party use of the website. You agree not to attempt to gain unauthorized access to any part of the website, the server on which it is stored or any server, computer or database connected to the website.
You agree not to introduce viruses, trojan horses, worms, logic bombs or other material that is malicious or technologically harmful. You agree not to use automated means, including robots, scrapers or spiders, to access or extract data from the website without our prior written consent.
We reserve the right to restrict or terminate your access to the website at our discretion if we believe that you have violated these Terms or any applicable law.
When you engage our services, you agree to cooperate with us in good faith and to provide the information, access and resources that are reasonably necessary for us to perform the work described in the applicable statement of work.
You are responsible for ensuring that you have all rights, licenses and permissions necessary for us to access and work with your systems, data and materials. You are also responsible for maintaining your own backups and for the accuracy of the information you provide to us.
You agree to designate a point of contact who is authorized to make decisions and provide approvals during the course of an engagement, and to respond to our requests for information and feedback in a timely manner. Delays in providing necessary information or approvals may affect project timelines and fees.
You agree to comply with all applicable laws and regulations in connection with your use of our services, including laws governing data protection, export controls and the use of technology.
The website and all of its content, including text, graphics, logos, icons, images, software and the selection and arrangement of these elements, are owned by the Company or its licensors and are protected by copyright, trademark and other intellectual property laws.
You may view and use the website content for your personal reference, but you may not copy, reproduce, modify, distribute, display, perform, transmit or create derivative works from any part of the website without our prior written consent. The WhiteGlow name, logo and related marks are trademarks of the Company and may not be used without permission.
With respect to work product created for you under a written engagement, ownership rights will be defined in the applicable statement of work. Unless otherwise agreed in writing, the Company retains ownership of its pre existing tools, methodologies, frameworks and general knowledge, and grants you a non exclusive license to use any deliverables for your internal business purposes.
If you believe that any content on the website infringes your intellectual property rights, please contact us using the details in the Contact Information section and we will investigate promptly.
In the course of providing services, we may receive confidential information from you, including business plans, technical specifications, security details and other proprietary material. We agree to keep such information confidential and to use it only for the purpose of performing the services.
Confidential information does not include information that is or becomes publicly available through no fault of ours, information that we already knew before you disclosed it, information that we receive from a third party who has the right to disclose it, or information that we develop independently.
We may disclose confidential information where required by law or by a court or government authority, provided that we give you reasonable notice where permitted. We will take reasonable steps to protect your confidential information using the same degree of care that we use to protect our own.
You agree to keep confidential any pricing, proposals or other non public information that we provide to you in connection with an engagement, and not to share such information with our competitors.
Fees for our services are set out in the applicable proposal or statement of work. Unless otherwise agreed in writing, fees are payable in accordance with the payment schedule specified in that document, which may include an initial deposit and milestone payments.
All fees are exclusive of taxes unless otherwise stated. You are responsible for paying any sales, use, value added or similar taxes that apply to the services, except taxes based on our net income.
Invoices are payable within the period specified on the invoice, which is typically fourteen days from the date of issue. Late payments may be subject to interest at the maximum rate permitted by law. We may suspend work if payment is not received when due.
You agree to reimburse us for reasonable expenses incurred in connection with the services, provided that such expenses are approved in advance in writing. We will provide documentation for any reimbursable expenses.
The website and our services are provided on an as is and as available basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error free or free of viruses or other harmful components.
We make no warranty regarding the accuracy, completeness or reliability of any content on the website, and we disclaim any responsibility for errors or omissions in that content. The website content is provided for general information purposes only and does not constitute professional advice.
To the extent that we provide a warranty in a separate written engagement agreement, that warranty is limited to the specific services described in that agreement and to the remedies set out in it. No statement by any employee or representative of the Company shall create any warranty not expressly stated in these Terms or in a written agreement.
You acknowledge that the success of any technology project depends on factors outside our control, including the condition of your existing systems and your timely cooperation, and that we do not guarantee specific business outcomes.
To the fullest extent permitted by law, the Company and its directors, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of goodwill or business interruption, arising out of or in connection with your use of the website or our services.
The aggregate liability of the Company for all claims arising out of or in connection with these Terms, the website or our services, whether in contract, tort or otherwise, shall not exceed the total amount of fees actually paid by you to the Company in the twelve months preceding the event giving rise to the claim.
These limitations of liability apply regardless of the theory of liability, including breach of contract, negligence, strict liability or otherwise, and even if the Company has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.
You agree to defend, indemnify and hold harmless the Company and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising out of or in connection with your use of the website, your violation of these Terms, or your infringement of any third party rights.
This indemnification obligation includes claims arising from information or materials you provide to us, from your use of our services in a manner that violates applicable law, and from any unauthorized access to third party systems that occurs through your accounts or credentials.
The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company in asserting any available defenses. You shall not settle any claim without the prior written consent of the Company.
These Terms remain in effect until terminated by either party. You may terminate these Terms at any time by ceasing to use the website and notifying us in writing. We may terminate or suspend your access to the website immediately, without notice, if we believe you have violated these Terms.
With respect to ongoing service engagements, either party may terminate the engagement in accordance with the termination provisions of the applicable statement of work. In the absence of such provisions, either party may terminate an engagement on thirty days written notice.
Upon termination of an engagement, you agree to pay all fees for services performed and expenses incurred through the effective date of termination. Sections of these Terms that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability and indemnification, will continue to apply.
Termination of these Terms does not affect any rights or obligations that accrued before the effective date of termination.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Peoples Republic of China, without regard to its conflict of law provisions.
The parties agree to attempt in good faith to resolve any dispute through negotiation before resorting to other means. If a dispute cannot be resolved through negotiation within thirty days, the parties may agree to submit the dispute to mediation before a mutually acceptable mediator.
If negotiation and mediation do not resolve the dispute, either party may pursue its remedies in the competent courts located in Xian, Shaanxi, China, to whose jurisdiction the parties irrevocably submit for this purpose.
Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights.
Our services and the website may integrate with or make reference to third party products, platforms and services, including cloud providers, hardware vendors and software applications. Such third party services are governed by the terms and policies of their respective providers.
We do not control and are not responsible for the availability, performance or security of third party services, and we make no warranties regarding them. Any use of third party services in connection with an engagement will be agreed between the parties in the applicable statement of work.
Where we recommend a third party service, we do so based on our professional judgment at the time, but you are responsible for evaluating the suitability of that service for your needs and for entering into any required agreements with the provider.
The Company may revise these Terms of Service from time to time. When we make changes, we will update the effective date at the top of this page and post the revised Terms on the website.
Material changes will be communicated through a notice on the website or through other reasonable means. Your continued use of the website after the revised Terms become effective constitutes your acceptance of the changes.
If you do not agree to the revised Terms, you must stop using the website and our services. Changes to these Terms do not affect the terms of any separate written engagement agreement already in effect between the parties, unless that agreement expressly provides otherwise.
If you have any questions, concerns or requests regarding these Terms of Service, please contact us using any of the following methods.
We aim to respond to all inquiries within five business days. If you are contacting us about a legal matter, please provide sufficient detail to allow us to respond appropriately, and we will direct your inquiry to the appropriate team.